Patient Service Specialist

Baylor Scott & White Outpatient Rehabilitation; Irving (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Irving, TX seeks a Patient Service Specialist to manage front-office operations, greet patients, answer phones, and schedule appointments. The role also handles data entry and the intake process to ensure smooth patient flow.

The position requires insurance verification, authorizations, benefits review with patients, copay collection, and daily cash balancing.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Experience with insurance verification is a plus.

Responsibilities

• Process referrals and schedule patients.
• Complete intake process and data entry.
• Verify insurance and obtain authorizations.
• Review benefits with patients and collect copays.
• Schedule patients and operate front office across centers.
• Assist therapists and perform daily cash balancing.

Skills

Customer service experience

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Irving, TX

Patient Service Specialist

Clinic Hours

Monday - Friday

7AM - 7PM

(Must be flexible to open or close if needed)

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $18 - $25 per hour based off experience

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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