Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Coppell (TX); On-site; USD 25,000 - 34,000; Part time

Job summary

Baylor Scott & White Institute for Rehabilitation in Coppell, TX seeks a Patient Service Specialist to manage front desk duties, greet patients, answer calls, verify insurance, and schedule appointments. The role requires strong organizational skills and the ability to work independently or as part of a team.

The position supports therapists, handles intake and data entry, processes insurance verifications, and contributes to daily cash balancing and reporting across outpatient centers.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.
• Healthcare, medical or dental office administration experience preferred.

Responsibilities

• Greets patients and answers phones.
• Performs patient intake and data entry.
• Verifies insurance and pre-authorizations.
• Schedules patient appointments and manages front desk operations.
• Balances daily cash and handles banking deposits.
• Supports therapists and therapy assistants.
• Maintains patient flow across outpatient centers.

Skills

Customer service

Insurance verification

Healthcare administration

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Coppell, TX

Patient Service Specialist (PSS)

Shift Hours

Monday - Thursday 2PM-7PM

Friday 7AM - 4PM

Compensation

Compensation depends upon candidate’s years of experience and internal equity. Starting salary: $18 - $25 per hour based off experience.

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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