Patient Services Specialist - Front Desk & Scheduling

Mercy Health; Boardman (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Job summary

Mercy Health is seeking a Patient Services Representative for the Boardman Medical Pavilion. The role centers on patient registration, scheduling appointments, and assisting with insurance verification while delivering exceptional customer service.

You will process admissions paperwork, verify demographics, collect payments, and support referrals and scheduling across locations as needed. Prior healthcare registration experience is preferred.

Qualifications

• Experience in patient registration/healthcare settings preferred.
• Strong communication and customer service skills.
• Ability to schedule appointments and manage patient flow.

Responsibilities

• Serve as primary contact between patients and physician practices.
• Greeting patients and providing excellent customer service.
• Schedule appointments and enter patient information in the scheduling system.
• Handle registration, demographics, and insurance verification processes.
• Explain financial options and collect patient payments.

Skills

Customer service

Communication skills

Scheduling appointments

Education

High School Diploma or GED

Job description

Mercy Health is seeking a Patient Services Representative for the Boardman Medical Pavilion. The role centers on patient registration, scheduling appointments, and assisting with insurance verification while delivering exceptional customer service.

You will process admissions paperwork, verify demographics, collect payments, and support referrals and scheduling across locations as needed. Prior healthcare registration experience is preferred.