Patient Services Specialist - Physician Office

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

PTO and leave

Job summary

Mercy Health in Cincinnati, OH is seeking a Patient Services Representative for the Springdale Family Medicine practice. The role handles patient registration, scheduling, and insurance verification, while delivering exceptional customer service in a fast-paced physician office setting.

Primary responsibilities include ensuring accurate demographic and insurance data, communicating financial options, and supporting referral processes across practices.

Qualifications

• High School Diploma or GED is required.
• Prior experience in patient registration/healthcare is preferred.
• No licensure or certification is required.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and provide courteous, customer-focused service.
• Schedule patients and enter scheduling information into the computer system.
• Process patient registration and verify demographics and insurance details.
• Explain financial options to patients and assist with insurance verification.
• Assist with referrals and coordinating care across physician practices.

Education

High School Diploma or GED

Tools

MyChart

EHR systems

Revenue cycle software

Job description

Mercy Health in Cincinnati, OH is seeking a Patient Services Representative for the Springdale Family Medicine practice. The role handles patient registration, scheduling, and insurance verification, while delivering exceptional customer service in a fast-paced physician office setting.

Primary responsibilities include ensuring accurate demographic and insurance data, communicating financial options, and supporting referral processes across practices.