Patient Services Specialist - Front Desk & Scheduling

Bon Secours Mercy Health; Ohio; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off and leave benefits

Tuition assistance

Job summary

Mercy Health is seeking a Patient Services Representative for the Dent Crossing Family Medicine office in Cincinnati. The role focuses on patient registration, insurance verification, scheduling, and accurate data entry to support smooth clinic operations.

The PSR provides excellent customer service, assists patients with MyChart and online scheduling, and may cover other physician practice locations as needed to ensure efficient patient flow and favorable patient experiences.

Qualifications

• Experience in patient registration/healthcare preferred.
• Strong communication and customer service skills.
• Ability to schedule, transcribe orders, and explain financial options.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and provide respectful, courteous service.
• Answer calls, route requests, and enter scheduling information into the system.

Skills

Customer service

Communication

Scheduling

Data entry

Insurance verification

Education

High School Diploma or GED

Tools

EHR systems

MyChart

Job description

Mercy Health is seeking a Patient Services Representative for the Dent Crossing Family Medicine office in Cincinnati. The role focuses on patient registration, insurance verification, scheduling, and accurate data entry to support smooth clinic operations.

The PSR provides excellent customer service, assists patients with MyChart and online scheduling, and may cover other physician practice locations as needed to ensure efficient patient flow and favorable patient experiences.