Patient Services Coordinator - Medical Practice

Bon Secours Mercy Health; Boardman (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

HSA/FSA options

Paid time off

Parental and FMLA leave

Short- and long-term disability

Tuition assistance

Professional development

Job summary

Bon Secours Mercy Health in Boardman, OH is seeking a Patient Services Representative (PSR) for the Physician Practice at Boardman Medical Pavilion. This role processes patient registration, verifies demographics, collects insurance information, schedules appointments, and explains financial options with patients, while maintaining accurate medical records.

Essential duties include greeting patients, answering calls, and ensuring smooth patient flow.

Qualifications

• Registration and demographics verification required.
• Explain financial options to patients.
• Schedule appointments and manage referrals.
• Verify insurance and process payments.
• Maintain patient records accurately.

Responsibilities

• Serve as primary contact between patients and practices.
• Greet patients and community with respectful service.
• Answer calls, route, and schedule in system.
• Process patients at check-in.
• Troubleshoot issues to maintain patient flow.
• Complete admission paperwork and verify demographics.
• Record lobby wait times.
• Calculate patient liabilities and collect payments.
• Reconcile cash drawer daily.
• Handle referrals and MyChart scheduling.
• Obtain referrals and authorizations as needed.
• Pull and file patient charts per policy.
• Verify RX benefits in EHR.
• Refer patients to financial counselors when needed.

Skills

Patient registration

Customer service

Scheduling

Insurance verification

Cash handling

Communication

Problem solving

Education

High School Diploma

Tools

MyChart

Revenue cycle software

Job description

Bon Secours Mercy Health in Boardman, OH is seeking a Patient Services Representative (PSR) for the Physician Practice at Boardman Medical Pavilion. This role processes patient registration, verifies demographics, collects insurance information, schedules appointments, and explains financial options with patients, while maintaining accurate medical records.

Essential duties include greeting patients, answering calls, and ensuring smooth patient flow.