Patient Services Specialist — Front Desk & Scheduling

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 38,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking a Patient Services Representative to support daily physician practice operations and serve as the first point of contact for patients and providers. The role emphasizes accurate registration, appointment scheduling, and ensuring a high standard of customer service in a busy clinic setting.

Responsibilities include handling insurance verification, coordinating with billing and referrals, and educating patients about the LVHN portal.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Proficient computer skills with EMR workflow experience.
• Ability to adapt to changing priorities and maintain confidentiality.
• Ability to explain and educate patients on LVHN patient portal features.

Responsibilities

• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations/precertification and schedules appointments.
• Maintains the patient schedule flow to provide the best patient experience.
• Performs scheduling, billing, referrals, and other clerical functions in a timely manner.
• Outreach to patients via telephone and EMR messaging.

Skills

Customer service

Computer skills

EMR workflows

Attention to detail

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network in Allentown is seeking a Patient Services Representative to support daily physician practice operations and serve as the first point of contact for patients and providers. The role emphasizes accurate registration, appointment scheduling, and ensuring a high standard of customer service in a busy clinic setting.

Responsibilities include handling insurance verification, coordinating with billing and referrals, and educating patients about the LVHN portal.