Patient Services Specialist — Day Shift, Onsite

Lehigh Valley Hospital; Allentown (Lehigh County); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Lehigh Valley Health Network in Allentown seeks a frontline administrative professional to coordinate clerical tasks for daily physician practice operations. You will be the first point of contact for patients and providers, delivering high-quality customer service and maintaining accurate records.

Responsibilities include registering and checking in patients, handling scheduling, insurance authorizations, medical record requests, and EMR messaging.

Formación

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to adapt to changing priorities and maintain accuracy.
• Proficiency with computers and EMR workflows after orientation.
• Ability to handle cash and explain LVHN patient portal features.

Responsabilidades

• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations and precertification.
• Schedules and confirms patient appointments and manages referrals.
• Maintains patient schedules to ensure smooth flow and experience.
• Collaborates in training, staffing, and providing feedback.
• Keeps up with changes in insurance coverage and reimbursement.
• Organizes priorities and handles clerical tasks promptly.
• Performs patient outreach via telephone and EMR messaging.

Conocimientos

Adapt to changing priorities

Accuracy and detail oriented

Confidentiality

Proficient computer skills

EMR workflows

Cash handling

Patient portal instruction

Educación

High School Diploma/GED

Herramientas

Microsoft Office

Descripción del empleo

Lehigh Valley Health Network in Allentown seeks a frontline administrative professional to coordinate clerical tasks for daily physician practice operations. You will be the first point of contact for patients and providers, delivering high-quality customer service and maintaining accurate records.

Responsibilities include registering and checking in patients, handling scheduling, insurance authorizations, medical record requests, and EMR messaging.