Patient Experience Coordinator - Front Desk

1004 Lehigh Valley Hospital; Hellertown (PA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Lehigh Valley Health Network (LVHN) is seeking a clerical/administrative specialist to support daily physician practice operations at our Health Center in Hellertown. You will serve as the front-line contact for patients and providers, ensuring a high standard of customer service throughout the patient experience.

The role involves gathering information for accurate registration, checking in patients, obtaining insurance authorizations, and managing scheduling, billing, & referrals.

Qualifikationen

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detail-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at orientation.
• Ability to handle cash and other patient payments accurately.
• Ability to explain, educate, and support the usage of the LVHN patient portal.

Aufgaben

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

Kenntnisse

Customer service

Adaptability

Attention to detail

Confidentiality

Communication

Ausbildung

High School Diploma/GED

Tools

EMR workflows

Jobbeschreibung

Lehigh Valley Health Network (LVHN) is seeking a clerical/administrative specialist to support daily physician practice operations at our Health Center in Hellertown. You will serve as the front-line contact for patients and providers, ensuring a high standard of customer service throughout the patient experience.

The role involves gathering information for accurate registration, checking in patients, obtaining insurance authorizations, and managing scheduling, billing, & referrals.