Patient Services Specialist - Front Desk & Payments

Mercy Co; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, managing front-desk operations and guiding patients through financial conversations to ensure a smooth visit.

The role involves collecting payments, explaining available options, and documenting conversations with accuracy, confidentiality, and professionalism as part of a patient-centered care team.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the primary point of contact for patients and visitors at the front desk.
• Support financial aspects of patient encounters by communicating responsibilities, collecting payments, and explaining payment options.
• Document financial conversations and outcomes accurately and completely.
• Contribute to a positive, seamless patient experience and efficient clinic workflows.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Work under pressure

Training readiness

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, managing front-desk operations and guiding patients through financial conversations to ensure a smooth visit.

The role involves collecting payments, explaining available options, and documenting conversations with accuracy, confidentiality, and professionalism as part of a patient-centered care team.