Patient Services Front Desk Specialist | Billing & Care

Mercy Co; Town of Springfield (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Service Representative to act as the initial contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows. You will communicate patient financial responsibility, request and collect payments, explain options and assistance resources, and accurately document financial conversations and outcomes.

This role supports Mercy’s mission by delivering compassionate service in a fast-paced environment and requires a

Qualifications

• High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong communication, customer service, and confidentiality skills.

Responsibilities

• Manage front-desk operations and workflows.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and available assistance resources.
• Document financial conversations and outcomes accurately.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Front desk training

Education

High school diploma or equivalent

Tools

MS Office

Data entry systems

Job description

Mercy is seeking a Patient Service Representative to act as the initial contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows. You will communicate patient financial responsibility, request and collect payments, explain options and assistance resources, and accurately document financial conversations and outcomes.

This role supports Mercy’s mission by delivering compassionate service in a fast-paced environment and requires a