Patient Services Specialist: Front Desk & Billing Support

Mercy Co; O’Fallon (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a seamless front-desk experience and accurate handling of schedules and intake processes.

The role supports patient financial conversations, explains payment options, collects payments when due, and documents conversations with care and discretion in a fast-paced healthcare setting. One year of applicable medical office experience may be preferred.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication with patients, visitors, and staff.
• Proficient basic computer skills, including data entry.
• Strong customer service skills with empathy and professionalism.
• Ability to maintain patient privacy and follow privacy policies.
• Capable of working under pressure and adapting to unexpected situations.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations to support a positive patient experience.
• Explain patient financial responsibilities and collect payments as needed.
• Document financial conversations and outcomes accurately.
• Coordinate scheduling and patient flow with clinic teams.
• Maintain confidentiality and follow privacy procedures.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a seamless front-desk experience and accurate handling of schedules and intake processes.

The role supports patient financial conversations, explains payment options, collects payments when due, and documents conversations with care and discretion in a fast-paced healthcare setting. One year of applicable medical office experience may be preferred.