Patient Services & Front Desk Billing Specialist

Mercy Co; Mountain Grove (MO); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a welcoming experience at the front desk. You will manage scheduling, registrations, and basic workflows while supporting timely, accurate financial conversations.

In this role you will explain patient financial responsibility, request payments, and document interactions. Strong communication and confidentiality are essential to maintain trust and compliance.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office preferred (1 year).
• Excellent communication and customer service skills.

Responsabilités

• Serve as primary point of contact for patients and visitors.
• Manage front-desk operations and workflows.
• Explain patient financial responsibilities and collect payments.
• Document financial conversations and outcomes accurately.

Connaissances

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Stress management

Front desk training

Formation

High school diploma or equivalent

Description du poste

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a welcoming experience at the front desk. You will manage scheduling, registrations, and basic workflows while supporting timely, accurate financial conversations.

In this role you will explain patient financial responsibility, request payments, and document interactions. Strong communication and confidentiality are essential to maintain trust and compliance.