Patient Services Specialist — Front Desk & Payments

Mercy; Ozark (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front-desk operations and patient workflows, while clearly communicating financial responsibilities and collecting payments.

You’ll explain payment options, assist with financial resources, and document conversations accurately. The role requires confidentiality, composure under pressure, and a strong customer-service mindset.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills, empathetic and patient-focused attitude.
• Accuracy and attention to detail in entering patient information, scheduling, and documentation.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure.
• Attend Clinic Core Front Desk Training post-hire.
• Discuss patient financial responsibility and payment options professionally and empathetically.
• Respond to patient questions while maintaining a positive, patient-centered experience.
• Follow and document established patient collection and financial-assistance workflows.

Responsibilities

• Serve as the primary point of contact for patients and visitors.
• Manage front-desk operations and patient flow.
• Communicate patient financial responsibility and collect payments.
• Explain available payment options and financial assistance resources.
• Document financial conversations and outcomes accurately.
• Maintain patient confidentiality and privacy.
• Handle inquiries and concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Respond to patient questions while maintaining a positive, patient-centered experience.
• Follow established patient collection workflows.

Skills

Verbal communication

Written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Professional demeanor

Adaptability

Front desk training

Financial discussions with patients

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front-desk operations and patient workflows, while clearly communicating financial responsibilities and collecting payments.

You’ll explain payment options, assist with financial resources, and document conversations accurately. The role requires confidentiality, composure under pressure, and a strong customer-service mindset.