Front Desk & Patient Care Specialist

Mercy Co; Wentzville (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, managing front-desk operations and workflows to ensure a seamless experience. You will communicate patient financial responsibilities, request and collect payments, and document financial conversations and outcomes with accuracy.

The role emphasizes strong communication, data entry accuracy, and excellent customer service while maintaining privacy and compliance.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills emphasized.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service and empathy are essential when interacting with patients and visitors.

Responsibilities

• Serve as the primary contact for patients and visitors at front desk, facilitating a positive patient experience.
• Explain patient financial responsibilities and collect payments as needed.
• Document financial conversations and outcomes accurately in the system.
• Support front-desk operations and workflows to ensure smooth clinic operations.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Stress management

Front desk training

Financial discussions

Education

High school diploma or equivalent

Tools

Word processing

Basic computer skills

Job description

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, managing front-desk operations and workflows to ensure a seamless experience. You will communicate patient financial responsibilities, request and collect payments, and document financial conversations and outcomes with accuracy.

The role emphasizes strong communication, data entry accuracy, and excellent customer service while maintaining privacy and compliance.