Patient Services Specialist: Front Desk & Payments

Mercy; Washington (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans for team

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and workflows to ensure a positive patient experience. The role also supports financial aspects by communicating patient financial responsibility, collecting payments, and explaining options and assistance resources.

You will document financial conversations and outcomes with accuracy, maintain confidentiality, and participate in Clinic Core Front Desk

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options professionally.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate applicable patient financial responsibility and request/collect payment.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Communication

Computer skills

Customer service

Accuracy

Privacy

Adaptability

Front Desk Training

Financial conversations

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and workflows to ensure a positive patient experience. The role also supports financial aspects by communicating patient financial responsibility, collecting payments, and explaining options and assistance resources.

You will document financial conversations and outcomes with accuracy, maintain confidentiality, and participate in Clinic Core Front Desk