Patient Experience Specialist: Front Desk & Payments

Mercy Co; Chesterfield (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors, ensuring a seamless experience at the front desk. You will communicate patient financial responsibility, collect payments, and explain options while documenting conversations and outcomes with accuracy.

This role emphasizes professional, empathetic patient interactions, confidentiality, and the ability to work under pressure.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for courteous, professional patient interactions.
• Accuracy and attention to detail in entering patient information and processing documentation.

Responsibilities

• Manage front-desk operations to support a positive patient experience.
• Explain patient financial responsibility and assist with payment options.
• Document financial conversations and outcomes accurately.
• Support scheduling and other clinic workflows as needed.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors, ensuring a seamless experience at the front desk. You will communicate patient financial responsibility, collect payments, and explain options while documenting conversations and outcomes with accuracy.

This role emphasizes professional, empathetic patient interactions, confidentiality, and the ability to work under pressure.