Front Desk Patient Advocate & Payments Specialist

Mercy Co; Eureka (MO); In loco; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement matching

Descrizione del lavoro

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive patient experience by managing front-desk workflows and communicating financial responsibilities.

The role involves collecting payments, explaining options, and documenting conversations while upholding privacy and professionalism in a fast-paced clinic setting.

Competenze

• High school diploma or equivalent.
• Strong verbal and written communication with patients and staff.
• Proficiency in data entry and word processing.
• Excellent customer service and empathy.
• Ability to discuss financial responsibility and payment options.
• Maintain patient confidentiality.
• Adaptable and able to work under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Mansioni

• Greet patients and visitors and manage front-desk operations.
• Explain patient financial responsibility and collect payments.
• Explain payment options and financial assistance resources.
• Document financial conversations accurately.
• Schedule appointments and manage related workflows.
• Maintain patient privacy and comply with privacy policies.

Conoscenze

Strong communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Payment collection

Professionalism

Formazione

High school diploma or equivalent

Descrizione del lavoro

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive patient experience by managing front-desk workflows and communicating financial responsibilities.

The role involves collecting payments, explaining options, and documenting conversations while upholding privacy and professionalism in a fast-paced clinic setting.