Patient Services Specialist: Front Desk & Payments

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the primary point of contact for patients and visitors, supporting a seamless patient experience by managing front-desk operations and workflows.

The role includes communicating patient financial responsibility, requesting and collecting payments, explaining payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure, handling unexpected situations with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources professionally.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate applicable patient financial responsibility and collect payments.
• Explain available payment options and assistance resources to patients.
• Accurately document financial conversations and outcomes.

Skills

Verbal and written communication

Data entry

Customer service

Confidentiality

Adaptability

Privacy policy knowledge

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the primary point of contact for patients and visitors, supporting a seamless patient experience by managing front-desk operations and workflows.

The role includes communicating patient financial responsibility, requesting and collecting payments, explaining payment options and assistance resources, and accurately documenting financial conversations and outcomes.