Patient Services Front Desk & Billing Specialist

Mercy Co; Town of Springfield (WI); Vor Ort; USD 32.000 - 44.000; Vollzeit

Zusammenfassung

Mercy Co is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and workflows to ensure a positive, seamless patient experience.

The role also involves communicating patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifikationen

• High school diploma or equivalent.
• Strong verbal and written communication is required.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Aufgaben

• Be the primary point of contact for patients and visitors at the front desk.
• Manage front-desk operations and workflows to support a seamless patient experience.
• Communicate patient financial responsibility and explain payment options.
• Request and collect payments when applicable.
• Accurately document financial conversations and outcomes.
• Support coordination of patient services and scheduling as needed.

Kenntnisse

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front desk training

Ausbildung

High school diploma or equivalent

Tools

Basic computer skills

Jobbeschreibung

Mercy Co is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and workflows to ensure a positive, seamless patient experience.

The role also involves communicating patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.