Patient Access & Payments Specialist

Mercy Co; Town of Springfield (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a smooth, welcoming experience at the front desk. You will manage front-desk operations, communicate patient financial responsibility, collect payments, explain payment options, and document conversations and outcomes with accuracy and confidentiality.

This role supports patient access and revenue processes, collaborates with clinical and administrative teams, and upholds Mercy's

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills (data entry, word processing).
• Excellent customer service and attention to detail.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to stay professional under pressure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and workflows.
• Communicate patient financial responsibility.
• Request and collect payments.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Strong communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a smooth, welcoming experience at the front desk. You will manage front-desk operations, communicate patient financial responsibility, collect payments, explain payment options, and document conversations and outcomes with accuracy and confidentiality.

This role supports patient access and revenue processes, collaborates with clinical and administrative teams, and upholds Mercy's