Patient Services Associate — Front Desk & Billing

Mercy Co; Washington (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement matching

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and ensuring a seamless patient experience. The role includes communicating patient financial responsibility, requesting and collecting payment, and documenting financial conversations and outcomes.

Responsibilities also cover explaining payment options and available financial assistance, maintaining confidentiality, and providing courteous,

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills are essential.
• Ability to discuss patient financial responsibility and collect payments.

Responsibilities

• Manage front-desk operations and patient flow.
• Communicate applicable patient financial responsibility and collect payments.
• Explain available payment options and financial assistance resources.
• Document financial conversations and outcomes accurately.
• Support a positive, seamless patient experience at every visit.

Skills

Strong verbal and writtencommunication

Data entry and word processing

Customer service excellence

Attention to detail

Confidentiality and privacy

Adaptability under pressure

Front desk training (Clinic Core Front

Discussing patient financials with po

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and ensuring a seamless patient experience. The role includes communicating patient financial responsibility, requesting and collecting payment, and documenting financial conversations and outcomes.

Responsibilities also cover explaining payment options and available financial assistance, maintaining confidentiality, and providing courteous,