Patient Service Specialist - Front Desk & Billing

MHM Support Services; Town of Springfield (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring a Patient Service Representative who serves as the primary contact for patients and visitors, managing front-desk operations and workflows to ensure a positive, seamless experience.

The role supports the financial aspects of patient encounters by communicating financial responsibility, requesting and collecting payment, explaining options and assistance resources, and documenting conversations and outcomes.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal & written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Front Desk Training

Education

High school diploma or equivalent

Tools

Word processing

Data entry

Job description

Mercy is hiring a Patient Service Representative who serves as the primary contact for patients and visitors, managing front-desk operations and workflows to ensure a positive, seamless experience.

The role supports the financial aspects of patient encounters by communicating financial responsibility, requesting and collecting payment, explaining options and assistance resources, and documenting conversations and outcomes.