Patient Services Specialist — Front Desk & Payments

Mercy; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Paid time off

Job summary

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a smooth, patient-centered experience at the front desk. You will manage scheduling, collect payments, and document financial conversations with accuracy.

The role requires strong communication, confidentiality, and adaptability. Training will occur post-hire, and the team emphasizes compassionate care within a busy clinical setting at Mercy Southeast Cardiovascular Consultants in Cape

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills and data entry.
• Excellent customer service with empathy and professionalism.
• Accuracy and attention to detail in entering patient data and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure.
• Attend Clinic Core Front Desk Training post-hire.
• Discuss patient financial responsibility and payment options with professionalism.
• Respond to patient questions while maintaining a patient-centered experience.
• Follow and document established patient collection and financial-assistance referral workflows.

Responsibilities

• Serve as primary point of contact for patients and visitors.
• Manage front-desk operations and workflows.
• Communicate patient financial responsibility and collect payments.
• Document financial conversations and outcomes accurately.
• Maintain patient privacy and confidentiality.

Skills

Communication

Data entry

Customer service

Accuracy

Confidentiality

Adaptability

Front Desk Training

Financial discussions

Question handling

Workflow documentation

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a smooth, patient-centered experience at the front desk. You will manage scheduling, collect payments, and document financial conversations with accuracy.

The role requires strong communication, confidentiality, and adaptability. Training will occur post-hire, and the team emphasizes compassionate care within a busy clinical setting at Mercy Southeast Cardiovascular Consultants in Cape