Patient Experience Specialist - Front Desk & Payments

MHM Support Services; United States; Vor Ort; USD 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Zusammenfassung

Mercy is seeking a Patient Service Representative to serve as the primary point of contact for patients and visitors, ensuring a positive experience by managing front-desk operations and workflows. The role also supports the financial aspects of patient encounters by communicating financial responsibility, requesting and collecting payments, and documenting conversations and outcomes.

Ideal candidates will have a high school diploma or equivalent, strong communication skills, and the ability to

Qualifikationen

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills with empathy and professionalism.
• Ability to maintain confidentiality and follow privacy policies.

Aufgaben

• Manage front-desk operations to ensure a positive, seamless patient experience.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and available financial assistance resources.
• Document financial conversations and outcomes accurately.

Kenntnisse

Verbal communication

Written communication

Customer service

Data entry

Word processing

Confidentiality

Adaptability

Handling pressure

Attention to detail

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Mercy is seeking a Patient Service Representative to serve as the primary point of contact for patients and visitors, ensuring a positive experience by managing front-desk operations and workflows. The role also supports the financial aspects of patient encounters by communicating financial responsibility, requesting and collecting payments, and documenting conversations and outcomes.

Ideal candidates will have a high school diploma or equivalent, strong communication skills, and the ability to