Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Retirement plan with match

Paid time off

Job summary

Mercy is hiring a Patient Service Representative to be a primary point of contact for patients and visitors, supporting a seamless patient experience by managing front-desk operations and workflows. The role also handles financial discussions, collects payments, explains options, and documents conversations and outcomes with accuracy.

Full-time position in Cape Girardeau, MO, with standard medical front desk responsibilities and a focus on confidentiality, empathy, and professional

Qualifications

• High school diploma or equivalent.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate patient financial responsibility and collect payments as applicable.
• Explain payment options and available assistance resources.
• Accurately document financial conversations and outcomes with patients.
• Support patient and visitor interactions with courtesy and professionalism.

Skills

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Professionalism under pressure

Training attendance

Explain financial options

Documentation accuracy

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative to be a primary point of contact for patients and visitors, supporting a seamless patient experience by managing front-desk operations and workflows. The role also handles financial discussions, collects payments, explains options, and documents conversations and outcomes with accuracy.

Full-time position in Cape Girardeau, MO, with standard medical front desk responsibilities and a focus on confidentiality, empathy, and professional