Patient Experience Specialist — Front Desk & Payments

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health/Dental/Vision

Dependent Care FSA

Parental Leave

401k Match

Paid Time Off

Career Growth

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows.

You will support the financial aspects of patient encounters, explain payment options, and document financial conversations and outcomes while contributing to Mercy's commitment to compassionate care.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as primary point of contact for patients and visitors, communicating financial responsibility and assisting with payments.

Skills

Front desk operations

Patient interaction

Medical office experience

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows.

You will support the financial aspects of patient encounters, explain payment options, and document financial conversations and outcomes while contributing to Mercy's commitment to compassionate care.