Front Desk Patient Experience Specialist

Mercy; Barling (AR); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement match

Résumé du poste

Mercy is seeking a Patient Service Representative who serves as the primary contact for patients and visitors, manages front-desk operations, schedules appointments, and supports a seamless patient experience.

The role also involves communicating patient financial responsibility, collecting payments, explaining payment options, documenting conversations, and adhering to privacy policies while maintaining professionalism.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Responsabilités

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate applicable patient financial responsibility, explain options, and collect payments.
• Document financial conversations and outcomes accurately for billing and collection.
• Support patients with scheduling and navigation through the clinic process.

Connaissances

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Financial discussions

Formation

High school diploma or equivalent

Description du poste

Mercy is seeking a Patient Service Representative who serves as the primary contact for patients and visitors, manages front-desk operations, schedules appointments, and supports a seamless patient experience.

The role also involves communicating patient financial responsibility, collecting payments, explaining payment options, documenting conversations, and adhering to privacy policies while maintaining professionalism.