Patient Services Specialist: Front Desk & Patient Experience

Advocate Health Care; Harrisburg (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational assistance

Retirement plan

Job summary

Advocate Health is seeking a full-time Family Medicine front desk associate in Harrisburg, NC. The role centers on patient registration, insurance verification, scheduling, and front-end technology usage to ensure a smooth patient experience.

Candidates should have a high school diploma or GED, solid computer skills, and prior customer relations experience. The position emphasizes compassionate service, teamwork, and accuracy in handling billing and appointments.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations
• Demonstrates critical thinking and ability to work in a team or independently
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities
• Encourage patient use of front-end technology during registration
• Enter and maintain confidential patient information including insurance, billing, and payments
• Assist billing functions and direct to appropriate billing office
• Demonstrate proficiency with emergency codes and regulations
• Monitor inventory and stock medications, narcotics, and emergency meds/equipment

Skills

Customer service

Interpersonal skills

Teamwork

Critical thinking

Front desk

Cash handling

Computers

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a full-time Family Medicine front desk associate in Harrisburg, NC. The role centers on patient registration, insurance verification, scheduling, and front-end technology usage to ensure a smooth patient experience.

Candidates should have a high school diploma or GED, solid computer skills, and prior customer relations experience. The position emphasizes compassionate service, teamwork, and accuracy in handling billing and appointments.