Compassionate Patient Services Specialist

Advocate Health; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Huntersville, NC is seeking a front desk associate to deliver compassionate patient service through registration, scheduling, and insurance verification. The role emphasizes accurate data entry and support for the patient experience.

You will handle cash receipting, assist with billing processes, and encourage the use of front-end technology while complying with healthcare regulations and privacy standards.

Qualifications

• HighSchool Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a hectic environment, cohesive teamwork or independent work with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential patient information including insurance and billing throughout the encounter; assists billing functions.
• Demonstrates proficiency in emergency codes and applicable regulations.
• Monitors inventory and stock medications/equipment.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Advocate Health in Huntersville, NC is seeking a front desk associate to deliver compassionate patient service through registration, scheduling, and insurance verification. The role emphasizes accurate data entry and support for the patient experience.

You will handle cash receipting, assist with billing processes, and encourage the use of front-end technology while complying with healthcare regulations and privacy standards.