Patient Experience & Front Desk Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health is seeking a full-time front desk/registration specialist at the 38796 Carolinas Medical Center - Clinic: Family Medicine: Elizabeth in Charlotte, NC. The role supports patient access, insurance verification, scheduling, and cash handling, ensuring a smooth patient experience.

The ideal candidate will have a High School Diploma or GED, strong customer service skills, and experience with medical records software. Bilingual Spanish is a plus to assist Spanish-speaking patients.

Qualifications

• High school diploma or GED required.
• Customer relations experience is required.
• Experience with Medical Records Software preferred; front desk practice preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possesses the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health is seeking a full-time front desk/registration specialist at the 38796 Carolinas Medical Center - Clinic: Family Medicine: Elizabeth in Charlotte, NC. The role supports patient access, insurance verification, scheduling, and cash handling, ensuring a smooth patient experience.

The ideal candidate will have a High School Diploma or GED, strong customer service skills, and experience with medical records software. Bilingual Spanish is a plus to assist Spanish-speaking patients.