Front Desk & Patient Experience Specialist

Carolinas Medical Center; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Flexible Spending Accounts

Defined contribution retirement plans

Job summary

Advocate Health in Charlotte is seeking a full-time patient access representative to manage patient registration, verify insurance, schedule appointments and support billing processes in a fast-paced setting.

The role requires a High School Diploma or GED, strong computer skills, and prior customer relations experience. Medical Records Software familiarity and front desk experience are preferred; Monday–Friday schedule and comprehensive benefits are included.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.

Skills

Customer service

Interpersonal skills

Computer literacy

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health in Charlotte is seeking a full-time patient access representative to manage patient registration, verify insurance, schedule appointments and support billing processes in a fast-paced setting.

The role requires a High School Diploma or GED, strong computer skills, and prior customer relations experience. Medical Records Software familiarity and front desk experience are preferred; Monday–Friday schedule and comprehensive benefits are included.