Patient Concierge & Front Desk Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health is hiring for a part-time patient services role in Charlotte, NC. The position focuses on registration, insurance verification, scheduling, and cash handling to ensure a smooth patient experience. Must be available during usual hours, typically 7a-6p, Monday through Friday.

Ideal candidates will have a high school diploma, computer experience, and strong customer relations skills. Prior experience with medical records software is preferred and a team-oriented, compassionate

Qualifications

• High School Diploma or GED required.
• Experience with Medical Records Software preferred.
• Excellent patient-facing communication skills required.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in hectic environments; work with team or independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities according to guidelines.
• Encourages patient utilization of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing details; assist billing functions as needed.
• Demonstrates proficiency of emergency codes and applicable federal/state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Team collaboration

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is hiring for a part-time patient services role in Charlotte, NC. The position focuses on registration, insurance verification, scheduling, and cash handling to ensure a smooth patient experience. Must be available during usual hours, typically 7a-6p, Monday through Friday.

Ideal candidates will have a high school diploma, computer experience, and strong customer relations skills. Prior experience with medical records software is preferred and a team-oriented, compassionate