Patient Access & Experience Specialist

Advocate Health; Harrisburg (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health in Harrisburg, NC is seeking a courteous front desk associate to support patient registration, insurance verification, scheduling and related duties. You will provide compassionate service, interact with patients and families, and ensure accurate data entry.

This role requires High School diploma, computer skills, and experience in customer relations; front desk or medical records software preferred.

Qualifications

• Must have a High School Diploma or GED.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations.
• Manage patient registration, insurance verification, scheduling, billing, and desk activities.
• Encourage patient use of front-end technology during registration.
• Maintain confidential patient information throughout encounters.
• Assist billing functions or direct to billing office.
• Demonstrate knowledge of emergency codes and healthcare regulations.
• Monitor inventory and stock medications and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

Advocate Health in Harrisburg, NC is seeking a courteous front desk associate to support patient registration, insurance verification, scheduling and related duties. You will provide compassionate service, interact with patients and families, and ensure accurate data entry.

This role requires High School diploma, computer skills, and experience in customer relations; front desk or medical records software preferred.