Patient Services Specialist — Front Desk Leader

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Springfield - Vascular Surgery is seeking a Patient Service Representative to greet and guide patients, handle scheduling, and perform clerical tasks for physicians and staff.

The role involves entering patient data, answering calls, and managing appointments while supporting insurance questions and payments. High school diploma required; one year of medical office experience preferred. Training provided, full-time hours, Monday to Friday.

Qualifications

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information; provides forms and secures signatures.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments, dispatches messages for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs data entry, patient account functions and payment processing.
• Answers questions on insurance claims and related benefits.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Job description

Mercy Clinic Springfield - Vascular Surgery is seeking a Patient Service Representative to greet and guide patients, handle scheduling, and perform clerical tasks for physicians and staff.

The role involves entering patient data, answering calls, and managing appointments while supporting insurance questions and payments. High school diploma required; one year of medical office experience preferred. Training provided, full-time hours, Monday to Friday.