Patient Service Representative - Vascular Surgery

Mercy; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy Clinic Springfield - Vascular Surgery is seeking a Patient Service Representative to greet, instruct and schedule patients, perform clerical duties for physicians, and manage front desk operations in a fast-paced clinic. The role requires a high school diploma, about one year of medical office experience, completion of Clinic Core Front Desk Training, and strong communication and data entry skills.

It is a full-time, Monday–Friday, 8:00 AM–5:00 PM position with Mercy benefits including

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• Attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greets, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Enters patient information into the computer and handles insurance questions.
• Answers incoming calls and sets appointments.
• Monitors physician schedules and handles patient accounts/payments.

Skills

Customer service

Communication

Clerical tasks

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Mercy Clinic Springfield - Vascular Surgery

Full-Time: Monday - Friday

8:00AM to 5:00PM

Overview:

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.