Patient Service Specialist - Front Desk & Scheduling

Mercy; St. Louis (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/Dental/Vision

Dependent Care FSA

Paid parental leave

401k with match

PTO for volunteering

Competitive salary

Career growth

Job summary

Mercy Clinic Gastroenterology in St. Louis, MO seeks a Patient Service Representative to be the first point of contact for patients and visitors.

You will manage front desk operations, verify identities, register patients, and coordinate scheduling to ensure a positive, seamless patient experience. Responsibilities include answering phones, billing-related clerical tasks, maintaining EHR accuracy, handling inquiries, and supporting clinic operations with a patient‑focused approach.

Qualifications

• Greet and register patients; verify identity and manage check‑in/check‑out.
• Explain procedures and estimate patient charges and wait times.
• Maintain accurate patient information and documentation in the EHR system.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills

Medical terminology

Insurance billing

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Mercy Clinic Gastroenterology in St. Louis, MO seeks a Patient Service Representative to be the first point of contact for patients and visitors.

You will manage front desk operations, verify identities, register patients, and coordinate scheduling to ensure a positive, seamless patient experience. Responsibilities include answering phones, billing-related clerical tasks, maintaining EHR accuracy, handling inquiries, and supporting clinic operations with a patient‑focused approach.