Patient Services Front Desk Specialist

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring a Patient Service Representative to be the welcoming face at the front desk, ensuring a positive patient experience through courteous service and efficient workflows.

The role requires a high school diploma and strong communication, data entry, and customer service skills. It emphasizes privacy, accuracy, and the ability to stay calm under pressure while supporting clinic operations.

Qualifications

• Strong verbal and written communication required.
• Proficiency in data entry and word processing.
• Excellent customer service skills for patients and visitors.
• Accurate data entry and documentation handling.
• Ability to maintain patient confidentiality and privacy.
• Adaptability to handle pressure and unexpected situations.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma

Tools

Basic computer skills

Job description

Mercy is hiring a Patient Service Representative to be the welcoming face at the front desk, ensuring a positive patient experience through courteous service and efficient workflows.

The role requires a high school diploma and strong communication, data entry, and customer service skills. It emphasizes privacy, accuracy, and the ability to stay calm under pressure while supporting clinic operations.