Patient Service Representative - Vascular Surgery

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Springfield - Vascular Surgery is seeking a Patient Service Representative to greet and guide patients, handle scheduling, and perform clerical tasks for physicians and staff.

The role involves entering patient data, answering calls, and managing appointments while supporting insurance questions and payments. High school diploma required; one year of medical office experience preferred. Training provided, full-time hours, Monday to Friday.

Qualifications

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information; provides forms and secures signatures.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments, dispatches messages for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs data entry, patient account functions and payment processing.
• Answers questions on insurance claims and related benefits.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Mercy Clinic Springfield - Vascular Surgery

Full-Time: Monday - Friday

8:00AM to 5:00PM

Overview

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education. All new hires are hired into this role.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.