Patient Services Front Desk Specialist

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Surgery Center in Springfield, MO is seeking a Patient Service Representative (PSR) who serves as the first point of contact for patients and visitors, ensuring a positive, seamless experience. The PSR will manage front desk operations and workflow, handling registrations, inquiries, and basic data entry with accuracy and confidentiality.

This full-time role requires a high school diploma, strong communication, customer service skills, and the ability to stay composed under pressure while

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent interpersonal and customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal communication

Written communication

Data entry

Word processing

Interpersonal skills

Customer service

Accuracy and detail

Confidentiality

Adaptability under pressure

Post-hire training

Education

High school diploma or equivalent

Job description

Mercy Surgery Center in Springfield, MO is seeking a Patient Service Representative (PSR) who serves as the first point of contact for patients and visitors, ensuring a positive, seamless experience. The PSR will manage front desk operations and workflow, handling registrations, inquiries, and basic data entry with accuracy and confidentiality.

This full-time role requires a high school diploma, strong communication, customer service skills, and the ability to stay composed under pressure while