Patient Services Specialist - Front Desk & EMR Expert

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Faunce Corner (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Brown University Health in North Dartmouth, MA is seeking a Patient Service Specialist to join the administrative team. You will handle front-end tasks, answer calls, schedule appointments, register patients, and verify insurance while maintaining professionalism and patient confidentiality.

The role requires strong customer service, clear communication, and experience with EMR systems (EPIC preferred) and MS Office.

Qualifications

• 1–3 years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred.
• Athena experience is a plus; MS Office tools (Word, Excel, Outlook) preferred.

Responsibilities

• Answer calls and route messages to the appropriate staff.
• Take messages and ensure timely follow-up with providers.
• Provide routine information and only authorized medical advice.
• Deliver high level of customer service to patients.
• Document calls in EPIC and schedule appointments and testing.
• Register patients and verify demographics and insurance information.
• Check insurance eligibility and collect co-pays.
• Follow scheduling notes and coordinate with BHMG practices.

Skills

Customer service

Communication

Interpersonal skills

EMR

EPIC

Athena

Microsoft Office

Outlook

Excel

Education

High School Diploma or equivalent

Medical Assistant program or equivalent preferred

Tools

EPIC

Athena

Microsoft Word

Excel

Outlook

Job description

Brown University Health in North Dartmouth, MA is seeking a Patient Service Specialist to join the administrative team. You will handle front-end tasks, answer calls, schedule appointments, register patients, and verify insurance while maintaining professionalism and patient confidentiality.

The role requires strong customer service, clear communication, and experience with EMR systems (EPIC preferred) and MS Office.