Patient Care & Scheduling Specialist

Brown University Health; North Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in North Dartmouth, MA is seeking a Patient Service Specialist to support day-to-day operations in the physician practice. You will handle patient calls, scheduling, insurance verification, and EMR documentation, while maintaining a professional, compassionate demeanor aligned with the organization’s values.

The role emphasizes accuracy in demographics, insurance data, and claim-related tasks, with a focus on patient confidentiality and excellent service delivery.

Qualifications

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.

Responsibilities

• Answers calls and routes messages; provides routine information.
• Schedules patient appointments and testing.
• Registers patients in EMR and verifies demographics and insurance.
• Collects co-pays and follows up on balances.
• Performs pre-visit planning and obtains prior authorizations/referrals.
• Maintains patient confidentiality and adheres to BHMG policies.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Medical assistant program or equivalent

Tools

Athena EMR

Microsoft Office (Word, Excel, Outlook)

Job description

Brown University Health in North Dartmouth, MA is seeking a Patient Service Specialist to support day-to-day operations in the physician practice. You will handle patient calls, scheduling, insurance verification, and EMR documentation, while maintaining a professional, compassionate demeanor aligned with the organization’s values.

The role emphasizes accuracy in demographics, insurance data, and claim-related tasks, with a focus on patient confidentiality and excellent service delivery.