Patient Experience & Scheduling Specialist

Brown University Health; North Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in North Dartmouth, MA seeks a Patient Service Specialist to support front-end operations in the SMG physician practice. You will handle calls, scheduling, EMR data entry, and patient outreach with a focus on accuracy and privacy.

Key duties include registering patients, verifying demographics and insurance, collecting co-pays, obtaining referrals, and coordinating with providers to ensure smooth daily workflows.

Qualifications

• Minimum 1 year of medical secretary experience required.
• Excellent customer service and communication skills.
• Experience with Athena EMR preferred.

Responsibilities

• Answer calls and route messages; provide routine information.
• Create patient cases and document calls in EMR.
• Schedule appointments and testing; verify demographics and insurance.
• Collect co-pays and process authorizations/referrals as needed.
• Maintain patient confidentiality and operate independently.

Skills

Customer service

Communication

Interpersonal skills

Office software

Education

High School Diploma or equivalent

Tools

Athena EMR

Microsoft Office

Excel

Outlook

Job description

Brown University Health in North Dartmouth, MA seeks a Patient Service Specialist to support front-end operations in the SMG physician practice. You will handle calls, scheduling, EMR data entry, and patient outreach with a focus on accuracy and privacy.

Key duties include registering patients, verifying demographics and insurance, collecting co-pays, obtaining referrals, and coordinating with providers to ensure smooth daily workflows.