Patient Concierge & Scheduling Specialist

Brown University Health; North Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Specialist to join the administrative team at our North Dartmouth practice. You will handle front desk tasks, answer calls, schedule appointments, register patients, verify demographics and insurance, and document interactions in EPIC.

You will provide high-level customer service, maintain patient confidentiality, and work with a team to ensure smooth day-to-day operations in a busy primary care setting in North Dartmouth, MA.

Qualifications

• 1–3 years as a medical assistant preferred
• Strong customer service excellence
• Excellent communication and interpersonal skills
• Experience with EMR (Athena a plus)
• Experience with Microsoft Office (Word, Excel, Outlook) preferred

Responsibilities

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
• Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines.
• Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

Skills

Customer service

Communication skills

Interpersonal skills

EMR experience

Microsoft Office

Education

High School Diploma or equivalent

Medical assistant program preferred

Tools

Athena EMR

Job description

Brown University Health is seeking a Patient Service Specialist to join the administrative team at our North Dartmouth practice. You will handle front desk tasks, answer calls, schedule appointments, register patients, verify demographics and insurance, and document interactions in EPIC.

You will provide high-level customer service, maintain patient confidentiality, and work with a team to ensure smooth day-to-day operations in a busy primary care setting in North Dartmouth, MA.