Patient Services Specialist — Front Desk & EMR

Northwest Healthcare; Tucson (AZ); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Life insurance

401(k) with company match

Paid time off (PTO)

Licensure and certification assistance

Career development and advancement

Résumé du poste

Northwest Healthcare in Tucson, AZ, seeks a Patient Services Representative to provide front desk and administrative support for clinic operations and patient experience.

Responsibilities include patient registration, insurance verification, scheduling, and time-of-service collections while ensuring HIPAA compliance and accurate documentation. This on-site role offers collaboration with providers and staff in a care-focused environment.

Qualifications

• Associate degree preferred
• 0-1 years of experience in a clinic or healthcare setting required
• Experience in patient services, billing, or front desk operations preferred

Responsabilités

• Register patients in the clinic EMR with accurate information.
• Check patients in and out at the front desk; collect copays and payments.
• Verify and update patient demographics and insurance eligibility.
• Schedule and manage patient appointments; document cancellations.
• Assist with charge entry and daily reconciliation following provider coding.
• Respond to patient inquiries professionally; adhere to guidelines.
• Monitor waiting areas for patient satisfaction and timely service.
• Report maintenance or safety concerns to management.
• Provide general administrative support to clinic staff and providers.

Connaissances

EMR systems

Microsoft Office

Medical terminology

Insurance verification

Communication

Multitasking

HIPAA compliance

Cash handling

Problem solving

Formation

Associate degree in healthcare administration or related field

Description du poste

Northwest Healthcare in Tucson, AZ, seeks a Patient Services Representative to provide front desk and administrative support for clinic operations and patient experience.

Responsibilities include patient registration, insurance verification, scheduling, and time-of-service collections while ensuring HIPAA compliance and accurate documentation. This on-site role offers collaboration with providers and staff in a care-focused environment.