Patient Access & Front Desk Specialist

Intuitive Health; Louisville (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate to greet patients, perform registrations, verify insurance, collect copays, and ensure accurate data in the electronic health record.

You will answer phones, direct patients and visitors, assist with clerical tasks, and maintain a clean front desk while delivering welcoming service. This non-exempt role requires strong communication and HIPAA compliance.

Qualifications

• Minimum typing speed of 50 wpm.
• Effective communication and customer service skills.
• High school diploma or GED.
• 1 year of healthcare experience or 1 year in customer service.
• Familiarity with insurance basics and billing concepts.
• Ability to use Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Greet patients with a friendly, professional demeanor and manage front desk interactions.
• Perform registrations, update demographics, verify insurance, collect copayments.
• Document registration information in the electronic health record and billing systems.
• Confirm accuracy of information to support clean billing and follow-up tasks.
• Answer phones, direct calls, and provide information about the company and location.
• Assist with clerical duties: copying, scanning, faxing, and file creation.
• Maintain a clean, welcoming waiting area and comply with HIPAA policies.
• Support visit closure activities including collecting payments and follow-up tasks.

Skills

Typing 50 wpm

Effective communication

Customer service

Multitasking

Teamwork

HIPAA awareness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Intuitive Health is seeking a Patient Access Advocate to greet patients, perform registrations, verify insurance, collect copays, and ensure accurate data in the electronic health record.

You will answer phones, direct patients and visitors, assist with clerical tasks, and maintain a clean front desk while delivering welcoming service. This non-exempt role requires strong communication and HIPAA compliance.