Patient Access & Records Specialist

Aurora Health Care; Green Bay (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Advocate Health is seeking a front-line patient registration specialist to support accurate data collection and a smooth admission process. You will verify demographics, insurance, and payment responsibilities to prevent billing issues and ensure timely reimbursement.

The role requires strong customer service, attention to detail, and HIPAA compliance in a fast-paced healthcare setting. Experience with EPIC EMR is a plus and training will be provided.

Qualifications

• :Demonstrate strong customer service and confidentiality.
• :Ability to handle high-stress, high-volume environment.
• :Understand HIPAA and patient privacy requirements.
• :Familiarity with insurance plans and patient financial responsibilities.

Responsibilities

• Register patients and collect demographic, guarantor, and insurance information.
• Explain insurance coverage and patient financial responsibilities.
• Assist with appointments, test preparations, and arrival procedures.
• Maintain confidentiality and follow HIPAA protocols in all interactions.
• Monitor EHR work queues and coordinate with care teams.

Skills

Customer service

Attention to detail

Communication skills

HIPAA compliance

Insurance terminology

Phone/verification

Education

High School diploma

Tools

EPIC EMR

Insurance verification tools

MS Office

Job description

Advocate Health is seeking a front-line patient registration specialist to support accurate data collection and a smooth admission process. You will verify demographics, insurance, and payment responsibilities to prevent billing issues and ensure timely reimbursement.

The role requires strong customer service, attention to detail, and HIPAA compliance in a fast-paced healthcare setting. Experience with EPIC EMR is a plus and training will be provided.