Patient Services Specialist - Front Desk & Co-Pay Expert

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative in Chicago, IL. You will check patients in/out, verify demographics and insurance, collect co-pays, post payments, and help ensure a smooth patient experience in a fast-paced environment.

Ideal candidates have 0–2 years in customer service, with preferred healthcare background and knowledge of medical terminology to support accurate documentation and billing processes.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years' experience in a customer service role.
• Preferred: Healthcare setting experience.
• Preferred: Knowledge of medical terminology.

Responsibilities

• Check patients in and out of appointments and greet patients.
• Update patient demographics and insurance information.
• Collect co-payments and process payments.
• Post payments and close cash drawer at end of day.
• Schedule appointments and communicate delays.
• Assist across ICCs as needed.
• May perform other duties as assigned.

Skills

Customer service

Healthcare setting

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Service Representative in Chicago, IL. You will check patients in/out, verify demographics and insurance, collect co-pays, post payments, and help ensure a smooth patient experience in a fast-paced environment.

Ideal candidates have 0–2 years in customer service, with preferred healthcare background and knowledge of medical terminology to support accurate documentation and billing processes.