Patient Experience Specialist

Northwestern Memorial Healthcare; Naperville (IL); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine in Naperville, IL is seeking a Patient Service Representative to support patient check-in and check-out, greet guests, and verify identities. You will collect co-pays and post payments while ensuring accurate registration and demographic information.

Rely on strong customer service skills, with a high school diploma or GED and 0–2 years of experience. Healthcare exposure and knowledge of medical terminology are preferred.

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years' experience in a customer service position.
• Preferred: healthcare setting experience.
• Working knowledge of medical terminology.

Responsibilities

• Communicates with patients and guests, greeting them and verifying identity.
• Completes check-in/out functions as directed.
• Confirms and updates patient information and demographics.
• Collects co-payments and posts payments; performs end-of-day cash handling.
• Schedules appointments and informs patients of delays or changes.

Skills

Customer service

Communication

Guest greeting

Education

High school diploma or GED

Job description

Northwestern Medicine in Naperville, IL is seeking a Patient Service Representative to support patient check-in and check-out, greet guests, and verify identities. You will collect co-pays and post payments while ensuring accurate registration and demographic information.

Rely on strong customer service skills, with a high school diploma or GED and 0–2 years of experience. Healthcare exposure and knowledge of medical terminology are preferred.