Patient Services Concierge & Scheduling Specialist

Northwestern Medicine Delnor Hospital; St. Charles (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical/Dental/Vision

Life Insurance

Holiday Pay

Paid Time Off

Job summary

Northwestern Medicine is seeking a Patient Services Representative to perform front-desk and patient services in a medical practice office. You will greet patients, verify insurance, collect co-pays, schedule appointments, and coordinate testing, while ensuring confidentiality and high-quality customer service.

The role supports patient access and billing processes, acting as a liaison between patients and care teams.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred; physician office experience beneficial.

Responsibilities

• Greet patients and register them, verify insurance, collect co-pays and balances.
• Update patient demographics and company information.
• Answer phones and schedule appointments.
• Coordinate scheduling of outside testing for patients.
• Serve as liaison between patient and practice; ensure patient safety and confidentiality.

Skills

Customer service

Communication

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Services Representative to perform front-desk and patient services in a medical practice office. You will greet patients, verify insurance, collect co-pays, schedule appointments, and coordinate testing, while ensuring confidentiality and high-quality customer service.

The role supports patient access and billing processes, acting as a liaison between patients and care teams.